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BRC undertakes Payment Strategy Review and Policy Development project for large metropolitan borough council
13-08-2016


BRC has undertaken a Payment Strategy Review and Policy Development project for a large metropolitan borough council, as part of a larger project to review and tender for new banking and merchant acquiring service providers.

 

Prompted by a desire to achieve a paperless process, BRC assisted the Council with the development of new strategies and policies that will ensure an efficient and cost effective revenue collection process which meets the needs of the customer.  Objectives of the strategy included:

 

  • Reducing levels of bad debt and reducing average days to pay
  • Increasing the volume of payments made before, or at point of, service delivery
  • Having payment methods that meet the expectations of customers
  • Having proportionate transactional payment costs